KD REFUND POLICY

Our consumer policy extends to 7 days from purchase. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, package must be unopened, and in the same condition that you received it. It must also be in the original packaging. While we take extra precautions with edibles during the summer months, we do not provide refunds for edibles that melt during June, July, and August. They'll leave our warehouse refrigerated, but edibles (like Gummies) are not shipped with refrigeration. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at help@kratomdirect.com. 

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We replace items if they are defective or damaged. It's rare, but if products are damaged upon arrival, a claim with the shipping carrier will need to be filed. Depending on the outcome of that claim, you will be notified of their decision and if you are eligible for a refund.

If you need to exchange it for the same item, send us an email at help@kratomdirect.com and send your item to:

Return Processing

4904 S. Power Rd #103-287

Mesa, AZ 85212

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of us shipping it to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.